Menu Close

IN GENERAL

The customer has to know, in the moment he/she makes the order, the specific conditions of sale shown by the screen (name, price, components, weight, colour, product details…) and the customer declares accepting the conditions expressively without reservation.

LeLemonade may occasionally modify the clauses of its general terms and conditions, so it is advisable to read them at each visit to the lelemonade.com website. These modifications are applicable as soon as they are published on the Internet and cannot be applied to previously concluded contracts.

The order and the customer confirmation materialize full and complete acceptance about specific conditions of sale, only applicable to the order.

PRICE

The prices published in www.shop.lelemonade.com are in Euros (€) and they are valid except typing mistake. Prices VAT included. Product prices are specified on our website and LeLemonade reserves the right to modify them at any time. Shipping costs and customs duties or fees are not included in the price.

Tickets discount are allowed. They are unique and nontransferable. Only a voucher number and a customer for each order.

LeLemonade has chosen to protect and secure your payments through the paycomet payment system. When you see the payment symbols, you can consider that your transaction is protected.

PRODUCT

The products are limited in www.shop.lelemonade.com. LeLemonade could modify the stock of the products. These products are shown in photographs with an indicative order to the customer and they are not a commitment for www.shop.lelemonade.com.

PAYMENT METHODS

LeLemonade accept these payment methods: Credit and Debit card + Paypal + Bank transfer

HOW TO PLACE AN ORDER

All orders must be placed through our website https:// shop.lelemonade.com.

LeLemonade pays great attention to the information concerning the essential characteristics of the products by means of technical descriptions from its partners and manufacturers, and photographs illustrating the products. All this is done within the limits of technology and in compliance with the best market standards.

DELIVERY

Shipments are not processed on holidays or weekends. The preparation time of the products is until ten working days and this time could change in sale period or holidays.

We arrived around the world. If you want to know the shipping costs to a specific destination, you can simulate a purchase process and check them.

Deliveries: 

– Iberian Peninsula 24h

– Balearic Islands 48/72h

– Canary Islands +5 days

– Rest of countries 2 to 15 days 

* Duties and taxes 

Please note that customs duties for deliveries outside the European Union are not included and will always be paid by the buyer. These costs must be paid to the courier service upon delivery of the product. You can contact the customs office in your country to request detailed information about these charges. If you decide to refuse your purchase once the package arrives at its destination, you will be responsible for the original shipping costs, any taxes or customs charges applied to the order as well as the cost of sending the package back to our offices. This amount will be deducted from the cost of returning the order. We are required by law to declare the exact value of the contents of the package and cannot change it in any way. Unfortunately, we cannot change the delivery address once the order has been shipped. If the package is damaged upon arrival at its destination, you must report this to the courier company. Then please contact us within 24 hours and we will contact the courier company.

RETURN POLICY

We accept product returns if you are not satisfied and wish to return the product. You are responsible for the return shipping costs. You should consider using a trackable shipping service or purchasing shipping insurance. 

From the date of receipt of the package, you have 15 calendar days to report your return.  Products must be returned intact and will be returned in their original packaging.

We cannot exchange returned products. You will have to place a new order if you wish to purchase another product or size. 

In the event that LELEMONADE makes a mistake regarding your order, we will assume the shipping costs.

In the event that your return does not meet these conditions and is not accepted, LELEMONADE will contact you to offer you the option of returning the items that have not been accepted. All costs generated by this return, including the transport of these items, taxes or customs duties will be borne by you. If you do not accept this option, LeLemonade may keep the items and the amount thereof. 

Address for returns: LeLemonade Calle Gervasio Manrique de Lara no5 1oC 42004 – Soria. 

Masks may not be exchanged or returned due to hygiene issues, as regards custom products and due to the fact of being customised, these items cannot be exchanged or returned.

If the return is accepted, your refund will be processed and credited to your original payment method.  The refund will not include shipping charges. Please allow us 30 days once we receive and inspect that the return meets the conditions to receive the refund.

INTELLECTUAL PROPERTY

The customer recognizes the copyright and the rest of intellectual property rights that belong to us about all the materials and contents of this web page, to us or those who grant us the license.

You can contact with us in hello@lelemonade.com to ask for permission to utilize some of these materials or contents, and then you need our express authorization or those who grant us the license.

PRIVACY POLITYCS

LeLemonade Online Shop will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.

Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed.

APPLICABLE LEGISLATION

These Terms shall be governed by and construed in accordance with Spanish Law and agree to submit to the exclusive jurisdiction of the Spanish courts. By placing an order on www.shop.lelemonade.com, you warrant that you are at least 18 years of age or have the permission of your parent or guardian to do so. 

LeLemonade reserves the right to refuse any order, cancel or refuse to accept a confirmed order. 

LeLemonade cannot be held responsible for the non-execution of the present conditions in case of force majeure and in case of fault of the customer or an unforeseeable event by a person outside the contract. 

We remind you that it is advisable to keep a copy of the data contained in the products purchased. LeLemonade shall not be liable for any loss of data, files or, in general, for any damage resulting from a failure by the User to back up the data contained in the products purchased. 

LeLemonade cannot be held responsible for any consequences that may result from an inappropriate use of the products sold on the website.